Please be aware that orders being sent to Auckland may be significantly delayed in transit due to Auckland's current Alert Level 3 status. This is happening at the courier end and is beyond our control.
If requesting delivery by courier, your order must be sent to a street address (not a P.O. Box). If you only have a P.O. Box address we can dispatch your order via NZ Post, however this service can take up to 4 days for delivery.
If you would like something delivered to an address outside New Zealand, please contact us by email, stating the item/s you require and destination, so we may give you a delivery charge quote.
Orders are dispatched daily from Monday to Friday. Couriers normally deliver Monday to Friday only. However if you would like your gift delivered on Saturday morning rather than waiting until Monday, the Saturday Delivery option is available at an extra cost (major centres only - not available for gifts being sent to small towns or a Rural Delivery address). Please note that there are no courier pickups on Saturdays, so orders for delivery on Saturday or Monday must be ordered in time for dispatch on Friday afternoon.
The latest time we can accept orders for dispatch on a Friday afternoon is 12 noon (NZT).
Orders are dispatched by overnight courier or NZ Post and every effort will be made to dispatch your order so that it can arrive in time for a particular occasion, however, we can not be responsible for delivery delays caused by circumstances outside our control. In particular, sometimes courier delays are caused because there is nobody at the destination address during the day to receive a courier delivery. A card to call will be left at the address and alternative delivery arrangements must be made with the recipient. You should consider this when providing the delivery address, as a work address may be more suitable for urgent items. Late delivery is not a valid reason for cancelling an order.
Please refer to our terms and conditions of sale.