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Returns Policy

Shortages, Damages or Loss in Transit

Liability for shortages in the quantity of goods delivered is limited to making up the shortages. Where the buyer believes that there is a shortage in the quantity of products delivered, the buyer must notify the seller of any such claim within 7 days of delivery and must provide the seller with a reasonable opportunity to investigate that claim.

Goods are packaged carefully when leaving the seller's premises, but occasionally an item may be damaged in transit. Please inspect the parcel carefully on arrival.  Should there be visible damage to the outer packaging the carrier's note should be endorsed accordingly. Within 7 days of receipt of the order the buyer must ensure that all goods received are in good order and condition and contact the seller if they are not.

No damage claims will be considered after 7 days of receipt of goods.

Return of Goods for Credit or Refund

Goods supplied in accordance with the buyer's order may be returned within 30 days in accordance with our 100% satisfaction guarantee.

  1. A request to return goods must be submitted to the seller within 30 days from the date of shipping.
  2. Goods must be delivered at the buyer's expense into the seller's store or warehouse in original condition and packaging. Returned products are the buyer's responsibility until they reach the seller. The seller shall not be responsible for misdirected shipments or products lost or damaged in transit.
  3. Any refunds (at the sellers discretion) will be refunded in the form of the original payment method used by the buyer.

Contact Us For More Information
Address: 291 Maungatapu Road, Tauranga, Bay Of Plenty,
Postal: PO Box 7036, Tauranga
Phone: +64 (0) 7 544 0726
Fax: +64 (0) 7 5440771

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